Frequently Asked Questions

Can I place customer orders or buy wholesale?

Fusello provides purchasing options for both customer and wholesale orders. Please contact us to learn more.

How are orders shipped?

All orders are drop shipped through Amazon delivery services.

How are my payments processed?

Customer payments are processed using Stripe or PayPal over an SSL encrypted connection for privacy and protection. Customers can pay with their PayPal account or a major credit card.

Can I return a product?

Customer orders are drop shipped through Amazon and are subject to the return policy offered by Amazon.com. If you need help please contact us regarding the proper method for returning your product. Items shipped directly back to Fusello without proper consultation cannot be tracked and will be considered lost.

If it is agreed under a special circumstance that your product should be returned directly to Fusello, a mailing address will be provided.

Customers are fully responsible for their own shipping costs and insurance when returning items directly to Fusello.

I need help with something else …

We’re sorry to hear that you’re having trouble. Please contact us and let us know how we can help.